Privacy Policy

1. Introduction

This Privacy Policy ("Policy") explains how our automotive service dealership portal ("Service", "we", "us", or "our") collects, uses, discloses, and safeguards your information when you visit our website and use our service request platform.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

Personal Information You Provide

When you submit a service request, we collect:

• Full name and contact information (email, phone number)
• Address and location data
• Service interests and vehicle information
• Messages and communication preferences

Automatically Collected Information

We automatically collect:

• Browser type, IP address, and device information
• Pages visited and time spent on our Service
• Referral sources and advertising attribution data (UTM parameters, click IDs)
• Analytics data through Google Analytics, Google Tag Manager, and Meta Pixel

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your service requests
• Send you service confirmations and appointment communications
• Communicate with you about your service interests
• Improve and personalize your experience on our Service
• Monitor and analyze usage patterns and performance
• Comply with legal obligations
• Track advertising campaign effectiveness and ROI

4. Sharing Your Information

We may share your information with:

• Dealership Staff: Your service request information is shared with our dealership team to process and fulfill your request
• Service Providers: Email delivery and analytics platforms (Resend, Google Analytics, Meta Pixel, Google Tag Manager)
• As Required by Law: When required by legal process or to protect our rights and safety

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Cookies and Tracking Technologies

Our Service uses cookies and similar tracking technologies to:

• Remember your preferences and settings
• Understand how you use our Service
• Measure the effectiveness of advertising campaigns
• Deliver personalized content and advertisements

You may opt out of certain tracking through your browser settings or privacy control tools.

7. Third-Party Links

Our Service may contain links to third-party websites. This Privacy Policy applies only to our Service. We are not responsible for the privacy practices of third-party sites. We encourage you to review their privacy policies before providing your information.

8. Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal information
• Opt-out of marketing communications
• Withdraw consent for data processing

To exercise any of these rights, please contact us using the information provided in Section 10.

9. Children's Privacy

Our Service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child has provided us with personal information, we will delete such information and terminate the child's account.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by updating the "Last updated" date of this Privacy Policy. Your continued use of the Service following the posting of a revised Privacy Policy means that you accept and agree to the changes.

12. Your Acknowledgment

By using our Service, you acknowledge that you have read this Privacy Policy and agree to our collection, use, and sharing of your personal information as described herein.